Search the best knowledge management software
Knowledge management software
At its core, knowledge management software provides your teams with a place to store, evaluate and share data in a way that makes fulfilling tasks easier. Users can upload files, share documents and discuss information with the purpose of solving a problem, completing a job or improving processes.
If you’re looking for knowledge management software for your business, view our guide and search the most popular products available today.
Read the guide below
More about knowledge management software
Knowledge management software makes it easier for your teams to share what they know, get help from others and use knowledge to power your business. This can be in the form of an internal network or intranet, collaboration software, a Q&A style tool or a shared workspace.
Each of these types of knowledge management software has its benefits, from empowering your teams to feel confident about their work to solving queries for customers quickly. Traditionally, most businesses use a shared file storage system and a combination of emails and in-person meetings to share information. Software like this can streamline how you communicate and share the important details, freeing up time to focus on bigger projects.
Introducing the right knowledge management or collaboration software can have a positive impact on your teams, the way you deliver customer service, internal communication and how you innovate, among other benefits.
Is knowledge management software right for your business?
With its focus on knowledge sharing and learning, this type of software comes in many different formats to suit different business needs.
Some products create a digital meeting place where your employees can ask questions, find data and learn how to complete a task. Others, like ZenDesk Guide, help you to use your teams’ shared knowledge to answer customer support queries more effectively.
Another powerful use for knowledge management software is to create an internal network or intranet for your staff, using software like Zoho Connect. Here, individuals and teams can stay updated on progress, work through learning or training materials and feel like they are part of a community.
What difference can knowledge management software make?
Introducing knowledge management software to your business can bring many benefits, including:
Enhanced sharing of knowledge
One of the top benefits of introducing knowledge management software is that you create a dedicated place for people to share what they know with others. This helps you to work more effectively, innovate faster and support your employees to learn and develop.
Faster problem solving and decision making
With all of your data and company knowledge in one place, it’s easier to make decisions and solve problems together. This is especially true for software which acts as a collaboration tool or as a place to ask and answer questions, as it’s built for this type of use.
Better support for your teams
Even though they may work closely with others in your workplace, it can be hard at times for your employees to ask a question, discuss an idea or learn more about an area of your business. Knowledge management software introduces a space for this to happen naturally, in a way that supports your teams to learn, make suggestions and contribute more fully.
Having every team signed up to use your software means that everyone has the same opportunity to start and take part in conversations about your business. It’s easier to share updates, talk about successes and ask for contributions in a dedicated online environment.
Common features of knowledge management software
Knowledge management software comes in different forms, but many products offer the same core features. These functions make it easy for your teams to upload, find, share and discuss information, data, files and more. Here are some of the common features of knowledge management software:
Knowledge is only useful if you can find it, which is why having a robust and effective search function is key to this type of software. Built-in search engines help people to find the information they need, so that it can be put to good use.
Content storage and classification
For your search function to prove useful, your content first needs to be organised. Some software can automatically detect file types and suggest categories and locations for them by default, helping you to keep your information organised.
Collaboration and discussion
Knowledge management software doesn’t just act as a place to store information, but it provides you with a dynamic environment for collaboration and discussion to take place. Shared workspaces allow teams to work together on tasks, while forums allow people to discuss projects or other areas of business.
Dashboards and reporting
Like most software, tools designed to help you with knowledge management come with dashboards and reporting features built in. You’ll be able to review the effectiveness of content, how engaged your employees are and how often data is viewed or used.
How much does knowledge management software cost?
Knowledge management software is often inexpensive, which means that it offers you a great return on investment.
Like most software products, you can expect to pay a set fee per month – usually per user or dependent on the level of plan you choose. Take Evernote Business, for example, a productivity and team collaboration tool, which is available for £10.99 per month per user.
Some software providers offer a free trial, so you can try a few different options to see which is the right fit for you. An example of this is Deskpro, an affordable helpdesk software with built-in team collaboration which offers a 30-day free trial.
Other providers ask you to take part in a demo with their sales team before they release details on pricing. This helps you to understand the product better, so you are more swayed by the features and user experience than the pricing.
Choosing the best knowledge management software
With such a range of knowledge management software and tools out there, it can be difficult to decide which type suits you best. It’s a good idea to think about your needs, how your teams like to work and the main goals for introducing this new type of software to your business.
Browse through our listings and explore the range of knowledge management software products available on the market. We’ve brought together information on features, pricing, access and support, as well as reviews from businesses that have introduced the software into their operation.
Once you’ve created a shortlist of your favourites, it’s a good idea to take advantage of any demos or free trials that are on offer, before you make your final decision.