Find The Best customer service software For Your Business

Customer Service Software Products (282)

  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Blended Call Center, Call Logging, Call Recording, Call Scripting, Campaign Management, Escalation Management, Inbound Call Center, Interactive Voice Response, Manual Dialer, Outbound Call Center, Predictive Dialer , Progressive Dialer, Queue Management, Real-time Chat, Reporting/Analytics Reporting
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Calendar/Reminder System, Email Marketing, Internal Chat Integration, Marketing Automation Integration
  • Pricing: US $25.00/month
    Free Trial:
    Features: Live Chat, User Portal
  • Pricing: US $99,999.99/one-off
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Chatbot, For Healthcare, For Sales, Multi-Language, Process/Workflow Automation
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Chatbot, For Healthcare, For Sales, Multi-Language, Process/Workflow Automation
  • Pricing: US $8.99/month
    Free Trial:
    Features: Call Center Management, Call Recording, Call Reporting, Call Scripting, Lead Management, Power Dialer, Predictive Dialer , Preview Dialer, Progressive Dialer
  • Pricing: US $45.00/month
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Knowledge Base, Live Chat, Queue Management, Surveys & Feedback, User Portal
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: US $10.00/month
    Free Trial:
    Features: Alerts / Escalation, Knowledge Base, Live Chat, User Portal
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Live Chat, Queue Management, Surveys & Feedback, User Portal
  • Pricing: US $40.00/month
    Free Trial:
    Features: Blended Call Center, Call Logging, Call Recording, Call Scripting, Campaign Management, Escalation Management, Inbound Call Center, Interactive Voice Response, Manual Dialer, Outbound Call Center, Predictive Dialer , Progressive Dialer, Queue Management, Real-time Chat, Reporting/Analytics Reporting
  • Pricing: US $19.00/month
    Free Trial:
    Features: Content Management, Content Moderation, Discussions / Forums, Group Management, Member Directory, Membership Management, Social Media Management, Website Management
  • Pricing: US $19.95/month
    Free Trial:
    Features: Live Chat
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Analytics Reporting, Dashboard, Knowledge Management, Multi-Channel Collection
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Knowledge Base, User Portal
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Knowledge Base, Live Chat, User Portal
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Alerts / Escalation, Call Center Management, Performance Metrics, Workflow Management
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Knowledge Base
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Live Chat, Queue Management, Surveys & Feedback, User Portal
  • Pricing: US $12.00/month
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Email Management, Knowledge Base, Live Chat, Performance Metrics, Queue Management, Surveys & Feedback, User Portal, Virtual Assistant, Workflow Management
  • Pricing: US $30.00/month
    Free Trial:
    Features: Call Logging, Call Scripting, Campaign Management, Escalation Management, Inbound Call Center, Outbound Call Center, Reporting/Analytics Reporting
  • Pricing: US $19.95/month
    Free Trial:
    Features: Alerts / Escalation, Live Chat, Queue Management, User Portal
  • Pricing: US $39.00/month
    Free Trial:
    Features: Analytics Reporting, Campaign Personalization, Lead Nurturing, Progress Tracking, Prospecting Tools
  • Pricing: US $13.50/month
    Free Trial:
    Features: Billing Portal, Contact Database, Contingency Billing, Customisable Invoices, Hourly Billing, Multi-Currency, Online Invoicing, Online Payments, Payment Processing, Project Billing, Recurring/Subscription Billing
  • Pricing: US $25.00/month
    Free Trial:
    Features: Analytics Reporting, Churn Management, Communication Management, Community Management, Content Syndication, Feedback Collection, Live Chat
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Contextual Guidance, Intent Recognition, Multi-Language, Omni-Channel, On-Screen Chats, Reusable Components, Sentiment Analysis
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Blended Call Center, Call Scripting, Campaign Management, Escalation Management, Inbound Call Center, Manual Dialer, Outbound Call Center, Progressive Dialer, Real-time Chat
  • Pricing: US $50.00/month
    Free Trial:
    Features: Alerts / Escalation, Queue Management
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Complaint Classification, Corrective Actions (CAPA), Customer Complaint Tracking, Feedback Management, Forms Management, Issue Tracking, Routing, Survey Management, User Portal
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Call Logging, Call Monitoring, Call Recording, Call Routing, Employee Directory
  • Pricing: US $49.00/month
    Free Trial:
    Features: Call Logging, Call Recording, Inbound Call Center
  • Pricing: US $29.00/month
    Free Trial:
    Features: Alerts / Escalation, Live Chat, Performance Metrics
  • Pricing: US $9.95/month
    Free Trial:
    Features: CRM, Vendor Management
  • Pricing: US $9.00/month
    Free Trial:
    Features: Alerts / Escalation, Knowledge Base, Live Chat, Queue Management, User Portal
  • Pricing: US $4.00/month
    Free Trial:
    Features: Alerts / Escalation, Email Management, Knowledge Base, Live Chat, Performance Metrics, Queue Management, Social Media Integration, Surveys & Feedback, User Portal, Workflow Management
  • Pricing: US $39.00/month
    Free Trial:
    Features: Call Logging, Call Recording, Call Scripting, Escalation Management, Inbound Call Center, Interactive Voice Response, Manual Dialer, Queue Management, Real-time Chat, Reporting/Analytics Reporting
  • Pricing: US $10.00/month
    Free Trial:
    Features: Alerts / Escalation, Knowledge Base, Live Chat, Queue Management, User Portal
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: US $50.00/month
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Knowledge Base, Queue Management
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: US $0.10/month
    Free Trial:
    Features: Call Logging, Call Recording, Escalation Management, Manual Dialer, Outbound Call Center, Queue Management, Real-time Chat
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Ad Hoc Reports, Benchmarking, Dashboard, Key Performance Indicators, Performance Metrics, Predictive Analytics Reporting, Scorecards, Strategic Planning, Trend / Problem Indicators, Visual Analytics Reporting
  • Pricing: US $9.99/month
    Free Trial:
    Features: Analytics Reporting, Call Reporting
  • Pricing: US $295.00/one-off
    Free Trial:
    Features: Alerts / Escalation, Knowledge Base, User Portal
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Alerts / Escalation, Knowledge Base, Live Chat, Queue Management, Surveys & Feedback, User Portal
  • Pricing: US $16.00/month
    Free Trial:
    Features: Call Logging, Call Monitoring, Call Recording, Call Routing, IVR / Voice Recognition, Mobile Access, Virtual Call Center, Web Conferencing
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Knowledge Base, Live Chat, Queue Management, Surveys & Feedback, User Portal
  • Pricing: US $1,200.00/month
    Free Trial:
    Features: Alerts / Escalation, Knowledge Base, Surveys & Feedback, User Portal
  • Pricing: US $10,000.00/one-off
    Free Trial:
    Features: Alerts / Escalation, Knowledge Base, Live Chat, User Portal
  • Pricing: US $29.00/month
    Free Trial:
    Features: Analytics Reporting, Dashboard, Feedback Management, Text Analysis
  • Pricing: US $19.00/month
    Free Trial:
    Features: Video Conferencing
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Video Conferencing
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Appointment Management, User Portal
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Blended Call Center, Call Logging, Call Recording, Call Scripting, Campaign Management, Escalation Management, Inbound Call Center, Interactive Voice Response, Manual Dialer, Outbound Call Center, Predictive Dialer , Progressive Dialer, Queue Management, Real-time Chat, Reporting/Analytics Reporting
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Calendar/Reminder System, Internal Chat Integration, Social Media Integration, Task Management
  • Pricing: US $25.00/month
    Free Trial:
    Features: Appointment Scheduling, Audience Segmentation, Chatbot, Email Automation, Group Messaging, Human Handover, Lead Distribution, Lead Qualification, Mobile Messaging, Multi-Channel Communication, Product Recommendations, Video Chat
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, User Portal
  • Pricing: US $25.00/month
    Free Trial:
    Features: Email Marketing, Internal Chat Integration, Quotes/Proposals, Segmentation, Social Media Integration, Territory Management
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Alerts / Escalation, Knowledge Base, User Portal
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Chatbot, For Sales, Multi-Language, Predictive Analytics Reporting, Process/Workflow Automation
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Internal Chat Integration
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Knowledge Base, Queue Management, Surveys & Feedback, User Portal
  • Pricing: US $19.00/month
    Free Trial:
    Features: Analytics Reporting, Customer Segmentation, Dashboard, Multi-Channel Collection
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: For Healthcare, For Sales, For eCommerce, Multi-Language, Process/Workflow Automation, Virtual Personal Assistant (VPA)
  • Pricing: US $15.00/month
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Email Management, Knowledge Base, Live Chat, Performance Metrics, Queue Management, Social Media Integration, Surveys & Feedback, User Portal, Workflow Management
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Knowledge Base, Live Chat, Surveys & Feedback
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Appointment Management, Queue Management, Surveys & Feedback, User Portal
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Chatbot, Multi-Language, Process/Workflow Automation, Virtual Personal Assistant (VPA)
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Chat / Messaging, Email Distribution, Interactive Content, Multi-Channel Communication, On-Demand Communications, Personalization, Template Management, Video Content
  • Pricing: US $19.00/month
    Free Trial:
    Features: Blended Call Center, Call Logging, Call Recording, Escalation Management, Inbound Call Center, Interactive Voice Response, Manual Dialer, Outbound Call Center, Queue Management, Real-time Chat, Reporting/Analytics Reporting
  • Pricing: US $49.00/month
    Free Trial:
    Features: Feedback Management, Sentiment Analysis, Text Analysis, Trend Analysis
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: US $10,000.00/one-off
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Knowledge Base
  • Pricing: US $29.00/month
    Free Trial:
    Features: Alerts / Escalation, Knowledge Base, Live Chat, Queue Management, Surveys & Feedback, User Portal
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Analytics Reporting, Live Chat
  • Pricing: US $1000.00/month
    Free Trial:
    Features: Automate repetitive tasks , Automating email management , Improving customer satisfaction , Increase website conversion , Reduce support tickets
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Calendar/Reminder System, Email Marketing, Internal Chat Integration
  • Pricing: US $2,000.00/month
    Free Trial:
    Features: Alerts / Escalation, Knowledge Base, Live Chat, Queue Management, User Portal
  • Pricing: US $50,000.00/one-off
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: US $50.00/month
    Free Trial:
    Features: Alerts / Escalation
  • Pricing: US $150.00/month
    Free Trial:
    Features: Call Center Management, Call Recording, Call Reporting, Call Scripting, Lead Management, Power Dialer, Predictive Dialer , Preview Dialer, Progressive Dialer
  • Pricing: US $20.00/month
    Free Trial:
    Features: By-Extension Reporting, Call Duration, Call Monitoring, Call Volume, Caller Identification, Inbound Reporting, Outbound Reporting, Unattended Call Management, Who Answered Log
  • Pricing: US $20.00/month
    Free Trial:
    Features: Blended Call Center, Call Logging, Call Recording, Call Scripting, Campaign Management, Escalation Management, Inbound Call Center, Interactive Voice Response, Manual Dialer, Outbound Call Center, Predictive Dialer , Progressive Dialer, Queue Management, Real-time Chat, Reporting/Analytics Reporting
  • Pricing: US $35.00/month
    Free Trial:
    Features: Calendar/Reminder System, Document Storage, Email Marketing, Lead Scoring, Marketing Automation Integration, Mobile Access, Quotes/Proposals, Segmentation, Task Management, Territory Management
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: US $19.00/month
    Free Trial:
    Features: Complaint Classification, Customer Complaint Tracking, Issue Tracking, Routing, User Portal
  • Pricing: US $39.00/month
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Knowledge Base, Live Chat, Queue Management, Surveys & Feedback, User Portal
  • Pricing: US $500.00/month
    Free Trial:
    Features: Analytics Reporting, Dashboard, Feedback Management, Knowledge Management, Multi-Channel Collection, Survey Management, Trend Analysis
  • Pricing: US $75.00/month
    Free Trial:
    Features: Call Center Management, Call Recording, Call Reporting, Call Scripting, Lead Management, Power Dialer, Predictive Dialer , Preview Dialer, Progressive Dialer
  • Pricing: US $99.99/month
    Free Trial:
    Features: Call Center Management, Call Recording, Call Reporting, Call Scripting, Lead Management, Power Dialer, Predictive Dialer , Preview Dialer, Progressive Dialer
  • Pricing: US $69.99/month
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: US $499.00/month
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Blended Call Center, Call Logging, Call Recording, Call Scripting, Escalation Management, Inbound Call Center, Interactive Voice Response, Manual Dialer, Outbound Call Center, Progressive Dialer, Queue Management, Real-time Chat
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Knowledge Base, User Portal
  • Pricing: US $99.00/month
    Free Trial:
    Features: Alerts / Escalation, Knowledge Base, Queue Management, User Portal
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Alerts / Escalation, Knowledge Base, User Portal
  • Pricing: US $29.00/month
    Free Trial:
    Features: Call Logging, Call Recording, Call Scripting, Escalation Management, Inbound Call Center, Manual Dialer, Outbound Call Center, Queue Management, Real-time Chat, Reporting/Analytics Reporting
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Approval Process Control, Bank Reconciliation, General Ledger Entry, Vendor Management
  • Pricing: US $12.00/month
    Free Trial:
    Features: Alerts / Escalation, Knowledge Base, Live Chat, Queue Management, Surveys & Feedback, User Portal
  • Pricing: US $19.00/month
    Free Trial:
    Features: Email Management, Knowledge Base, Performance Metrics, Surveys & Feedback, User Portal, Workflow Management
  • Pricing: US $12.00/month
    Free Trial:
    Features: Live Chat, Performance Metrics, Social Media Integration, Surveys & Feedback, Virtual Assistant
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Knowledge Base, Surveys & Feedback, User Portal
  • Pricing: US $9.00/month
    Free Trial:
    Features: 360 Degree Feedback, Analytics Reporting, Complaint Monitoring, Feedback Collection, Survey Management
  • Pricing: US $25.00/month
    Free Trial:
    Features: Knowledge Base, Live Chat, User Portal
  • Pricing: US $95.00/month
    Free Trial:
    Features: Alerts / Escalation, Knowledge Base, Live Chat, Queue Management, Surveys & Feedback, User Portal, Virtual Assistant
  • Pricing: US $14.99/month
    Free Trial:
    Features: Knowledge Base, User Portal
  • Pricing: US $50.00/month
    Free Trial:
    Features: Alerts / Escalation, Call Center Management, Email Management, Knowledge Base, Surveys & Feedback, User Portal
  • Pricing: US $29.00/month
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Call Center Management, Knowledge Base, Live Chat, Performance Metrics, Queue Management, Social Media Integration, Surveys & Feedback, User Portal, Virtual Assistant, Workflow Management
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Knowledge Base, Live Chat, Queue Management, Surveys & Feedback
  • Pricing: US $75.00/month
    Free Trial:
    Features: Call Recording, Inbound Call Center, Interactive Voice Response, Outbound Call Center, Real-time Chat
  • Pricing: US $422.00/month
    Free Trial:
    Features: Knowledge Base
  • Pricing: US $99.00/month
    Free Trial:
    Features: Calendar/Reminder System, Document Storage, Email Marketing, Internal Chat Integration, Lead Scoring, Marketing Automation Integration, Quotes/Proposals, Segmentation, Task Management, Territory Management
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Content Management, Event Management, Group Management, Member Directory, Membership Management, Social Media Management, Website Management
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Live Chat, Queue Management, Surveys & Feedback
  • Pricing: US $29.00/month
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: US $19.00/month
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Knowledge Base, Live Chat, Queue Management, Surveys & Feedback, User Portal
  • Pricing: US $12.00/month
    Free Trial:
    Features: Calendar/Reminder System, Document Storage, Email Marketing, Internal Chat Integration, Lead Scoring, Marketing Automation Integration, Mobile Access, Quotes/Proposals, Segmentation, Task Management
  • Pricing: US $32.00/month
    Free Trial:
    Features: Blended Call Center, Call Logging, Inbound Call Center, Manual Dialer, Outbound Call Center, Real-time Chat, Reporting/Analytics Reporting
  • Pricing: US $900.00/month
    Free Trial:
    Features: Content Management, Content Moderation, Discussions / Forums, Group Management, Ideation / Crowdsourcing, Member Directory, Membership Management
  • Pricing: US $49.00/month
    Free Trial:
    Features: Alerts / Escalation, Knowledge Base, User Portal
  • Pricing: US $49.00/month
    Free Trial:
    Features: Email Management, Knowledge Base, Live Chat, Queue Management, Social Media Integration, Surveys & Feedback, Virtual Assistant, Workflow Management
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Blended Call Center, Call Logging, Escalation Management, Inbound Call Center, Outbound Call Center, Queue Management, Real-time Chat
  • Pricing: US $2,500.00/month
    Free Trial:
    Features: Blended Call Center, Campaign Management, Inbound Call Center, Interactive Voice Response
  • Pricing: US $59.00/month
    Free Trial:
    Features: Case Management, Complaint Classification, Corrective Actions (CAPA), Customer Complaint Tracking, Feedback Management, Forms Management, Issue Tracking, Quality Assurance Management, Routing, Survey Management, User Portal
  • Pricing: US $699.00/one-off
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Email Management, Knowledge Base, Live Chat, Performance Metrics, Queue Management, Social Media Integration, Surveys & Feedback, User Portal, Workflow Management
  • Pricing: US $899.00/month
    Free Trial:
    Features: Multi-Language, Process/Workflow Automation, Virtual Personal Assistant (VPA)
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Alerts / Escalation, Knowledge Base, Live Chat, Queue Management
  • Pricing: US $10.00/month
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: US $149.00/month
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: US $29.00/month
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Call Center Management, Email Management, Knowledge Base, Live Chat, Performance Metrics, Queue Management, Social Media Integration, Surveys & Feedback, User Portal, Workflow Management
  • Pricing: US $15.00/month
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Email Management, Knowledge Base, Live Chat, Queue Management, Social Media Integration, User Portal, Virtual Assistant, Workflow Management
  • Pricing: US $15.00/month
    Free Trial:
    Features: Knowledge Base, Queue Management
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Knowledge Base, Live Chat, User Portal
  • Pricing: US $10.00/month
    Free Trial:
    Features: For Developers, Multi-Language, On-Screen Chats, Pre-configured Bot
  • Pricing: US $0.01
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Knowledge Base, Live Chat, Queue Management, User Portal
  • Pricing: US $99.00/month
    Free Trial:
    Features: Action Management, Analytics Reporting, Customer Segmentation, Dashboard, Feedback Management, Knowledge Management, Multi-Channel Collection, Sentiment Analysis, Survey Management, Text Analysis, Trend Analysis
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Analytics Reporting, Churn Management, Communication Management, Content Syndication, Feedback Collection, Gamification, Video Content
  • Pricing: US $49.00/month
    Free Trial:
    Features: Lead Management, Multi-Campaign
  • Pricing: US $15.00/month
    Free Trial:
    Features: Blended Call Center, Call Logging, Call Recording, Call Scripting, Campaign Management, Escalation Management, Inbound Call Center, Interactive Voice Response, Manual Dialer, Outbound Call Center, Queue Management, Real-time Chat, Reporting/Analytics Reporting
  • Pricing: US $16.00/month
    Free Trial:
    Features: Analytics Reporting, Communication Management, Feedback Collection, Live Chat
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Live Chat
  • Pricing: US $19.00/month
    Free Trial:
    Features: Alerts / Escalation, Knowledge Base, Live Chat, Queue Management, Surveys & Feedback, User Portal
  • Pricing: US $2,999.00/one-off
    Free Trial:
    Features: Alerts / Escalation, Live Chat, Queue Management, User Portal
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Alerts / Escalation, Knowledge Base, Live Chat, Queue Management, User Portal
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Queue Management
  • Pricing: US $15.00/month
    Free Trial:
    Features: Surveys & Feedback
  • Pricing: US $945.00
    Free Trial:
    Features: Internal Chat Integration, Marketing Automation Integration, Segmentation
  • Pricing: US $783.00/month
    Free Trial:
    Features: Chat / Messaging, Interactive Content, Multi-Channel Communication, On-Demand Communications, Personalization, Template Management, Video Content
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Knowledge Base, Queue Management, Surveys & Feedback, User Portal
  • Pricing: US $45.00/month
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Call Center Management, Email Management, Knowledge Base, Live Chat, Performance Metrics, Queue Management, Social Media Integration, Surveys & Feedback, User Portal, Workflow Management
  • Pricing: US $7,800.00
    Free Trial:
    Features: Queue Management, User Portal
  • Pricing: US $19.00/month
    Free Trial:
    Features: Content Management, Content Moderation, Discussions / Forums, Member Directory, Membership Management, Social Media Management, Website Management
  • Pricing: US $10.00/month
    Free Trial:
    Features: Case Management, Complaint Classification, Corrective Actions (CAPA), Customer Complaint Tracking, Feedback Management, Forms Management, Issue Tracking, Quality Assurance Management, Routing, Social Media Monitoring, Survey Management, User Portal
  • Pricing: US $120.00/month
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Knowledge Base, Queue Management, User Portal
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Knowledge Base, User Portal
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Live Chat, Queue Management
  • Pricing: US $75.00/month
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Call Center Management, Email Management, Knowledge Base, Live Chat, Performance Metrics, Queue Management, Social Media Integration, Surveys & Feedback, User Portal, Virtual Assistant, Workflow Management
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Live Chat, Queue Management, Surveys & Feedback
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Knowledge Base, User Portal
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Alerts / Escalation, Call Center Management, Email Management, Live Chat, Performance Metrics, Social Media Integration, Surveys & Feedback, Virtual Assistant, Workflow Management
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Alerts / Escalation, Knowledge Base, Live Chat, Queue Management, Surveys & Feedback
  • Pricing: US $0.40
    Free Trial:
    Features: Call Logging, Call Recording, Call Scripting, Escalation Management, Inbound Call Center, Interactive Voice Response, Outbound Call Center, Progressive Dialer, Queue Management
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Contextual Guidance, Intent Recognition
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Alerts / Escalation, Call Center Management, Email Management, Live Chat, Performance Metrics, Queue Management, Social Media Integration, Surveys & Feedback, User Portal, Workflow Management
  • Pricing: US $35.00/month
    Free Trial:
    Features: Alerts / Escalation, Live Chat, Queue Management, Surveys & Feedback
  • Pricing: US $25.00/month
    Free Trial:
    Features: Call Logging, Call Recording, Inbound Call Center, Interactive Voice Response, Manual Dialer, Outbound Call Center, Queue Management, Reporting/Analytics Reporting
  • Pricing: US $16.00/month
    Free Trial:
    Features: Alerts / Escalation, Knowledge Base, Live Chat, Queue Management, Social Media Integration, Surveys & Feedback, Virtual Assistant
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: US $10.00/month
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: US $0.01
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Call Center Management, Email Management, Knowledge Base, Live Chat, Performance Metrics, Queue Management, Social Media Integration, Surveys & Feedback, User Portal, Virtual Assistant, Workflow Management
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Activity Tracking, Audit Trails, Check-in / Check-out, Depreciation Tracking, Disposal Tracking, Location Tracking, Reservations, Service History, Stock Management
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Live Chat, Queue Management, Surveys & Feedback
  • Pricing: US $99.00/one-off
    Free Trial:
    Features: Alerts / Escalation, Queue Management, User Portal
  • Pricing: US $25,000.00/one-off
    Free Trial:
    Features: Alerts / Escalation
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Alerts / Escalation, Knowledge Base, Queue Management, User Portal
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Alerts / Escalation, Knowledge Base, User Portal
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: US $37.00/month
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Knowledge Base, Live Chat, Queue Management, Surveys & Feedback, User Portal
  • Pricing: US $50,000.00/one-off
    Free Trial:
    Features: Action Management, Analytics Reporting, Dashboard, Feedback Management, Knowledge Management, Multi-Channel Collection, Sentiment Analysis, Survey Management, Text Analysis, Trend Analysis
  • Pricing: US $29.99/month
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Knowledge Base, Live Chat, Queue Management, User Portal
  • Pricing: US $19.00/month
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Knowledge Base, Queue Management, Surveys & Feedback, User Portal
  • Pricing: US $500.00/month
    Free Trial:
    Features: Live Chat, Queue Management
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Alerts / Escalation, Knowledge Base, Queue Management, Surveys & Feedback, User Portal
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: US $25.00/month
    Free Trial:
    Features: Campaign Management, Contact Management, Customer Support, Interaction Tracking, Lead Management, Lead Scoring, Quotes/Proposals, Referral Tracking, Territory Management
  • Pricing: US $25.00/month
    Free Trial:
    Features: Backlog Management, Filtering, Issue Tracking, ReLease Management System, Task Management, Ticket Management, Workflow Management
  • Pricing: US $25.00/month
    Free Trial:
    Features: Blended Call Center, Call Logging, Call Recording, Call Scripting, Campaign Management, Escalation Management, Inbound Call Center, Interactive Voice Response, Manual Dialer, Outbound Call Center, Predictive Dialer , Progressive Dialer, Queue Management, Real-time Chat, Reporting/Analytics Reporting
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Appointment Management
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Alerts / Escalation, Call Center Management, Email Management, Knowledge Base, Performance Metrics, Social Media Integration, User Portal, Virtual Assistant, Workflow Management
  • Pricing: US $2,990.00
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: US $24.00/month
    Free Trial:
    Features: Alerts / Escalation, Knowledge Base, Queue Management, User Portal
  • Pricing: US $99.00/month
    Free Trial:
    Features: Chapter Management, Committee Management, Fundraising Management, Jobs Board, Member Communities, Member Directory, Member Portal
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Brand Management, Conversion Tracking, Distribution Management, Multi-Channel Publishing
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Alerts / Escalation, Knowledge Base, Live Chat
  • Pricing: US $9.00/month
    Free Trial:
    Features: Feedback Collection
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Appointment Management, Queue Management
  • Pricing: US $15.00/month
    Free Trial:
    Features: Alerts / Escalation, Live Chat, Queue Management
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Alerts / Escalation, Knowledge Base, Live Chat, Queue Management, Surveys & Feedback, User Portal
  • Pricing: US $15.00/month
    Free Trial:
    Features: Live Chat, User Portal
  • Pricing: US $0.01/month
    Free Trial:
    Features: Alerts / Escalation, Knowledge Base, Live Chat, Queue Management, Surveys & Feedback
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Alerts / Escalation, Knowledge Base, Queue Management, Surveys & Feedback
  • Pricing: US $600.00/month
    Free Trial:
    Features: Chatbot, Multi-Language, Predictive Analytics Reporting, Process/Workflow Automation, Virtual Personal Assistant (VPA)
  • Pricing: US $149.00/month
    Free Trial:
    Features: Alerts / Escalation, Knowledge Base, Live Chat, Queue Management, User Portal, Workflow Management
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Internal Chat Integration
  • Pricing: US $25.00/month
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Knowledge Base, Queue Management, User Portal
  • Pricing: US $50,000.00/one-off
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Knowledge Base, Live Chat, Queue Management, User Portal
  • Pricing: US $9.00/month
    Free Trial:
    Features: Live Chat, Queue Management
  • Pricing: US $44.00/month
    Free Trial:
    Features: Calendar/Reminder System, Document Storage, Email Marketing, Internal Chat Integration, Mobile Access, Quotes/Proposals, Segmentation, Social Media Integration, Task Management, Territory Management
  • Pricing: US $2,995.00/one-off
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Knowledge Base, Queue Management, Surveys & Feedback, User Portal
  • Pricing: US $49.00/month
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: US $20.00/month
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Email Management, Knowledge Base, Performance Metrics, Queue Management, Social Media Integration, Surveys & Feedback, User Portal, Workflow Management
  • Pricing: US $100.00/one-off
    Free Trial:
    Features: Alerts / Escalation, Knowledge Base, Live Chat, User Portal
  • Pricing: US $29.50/month
    Free Trial:
    Features: Alerts / Escalation, Knowledge Base, User Portal
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Case Management, Complaint Classification, Customer Complaint Tracking, Feedback Management, Forms Management, Issue Tracking, Routing, Social Media Monitoring, Survey Management, User Portal
  • Pricing: US $1,000.00/month
    Free Trial:
    Features: Internal Chat Integration
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Contextual Guidance, For Developers, Intent Recognition, Multi-Language, Omni-Channel, On-Screen Chats, Pre-configured Bot, Reusable Components, Sentiment Analysis, Speech Synthesis, Virtual Assistant
  • Pricing: US $50.00/month
    Free Trial:
    Features: Case Management, Complaint Classification, Corrective Actions (CAPA), Customer Complaint Tracking, Feedback Management, Issue Tracking, Quality Assurance Management, Routing, User Portal
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Alerts / Escalation, Queue Management, Surveys & Feedback, User Portal
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: US $49.00/month
    Free Trial:
    Features: Knowledge Base, Live Chat, User Portal
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: By-Extension Reporting, Call Duration, Call Monitoring, Caller Identification, Inbound Reporting, Outbound Reporting, Unattended Call Management, Who Answered Log
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: US $29.00/month
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Knowledge Base, Live Chat, Performance Metrics, Queue Management, Social Media Integration, Surveys & Feedback, Workflow Management
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: US $19.00/month
    Free Trial:
    Features: Action Management, Analytics Reporting, Customer Segmentation, Dashboard, Feedback Management, Knowledge Management, Multi-Channel Collection, Sentiment Analysis, Survey Management, Text Analysis, Trend Analysis
  • Pricing: US $5.00/month
    Free Trial:
    Features: Action Management, Analytics Reporting, Customer Segmentation, Dashboard, Feedback Management, Multi-Channel Collection, Sentiment Analysis, Text Analysis, Trend Analysis
  • Pricing: US $5.00/month
    Free Trial:
    Features: User Portal
  • Pricing: US $15.00/month
    Free Trial:
    Features: Analytics Reporting, Complaint Monitoring, Feedback Collection
  • Pricing: US $2.00/month
    Free Trial:
    Features: Knowledge Base
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Analytics Reporting
  • Pricing: US $49.00/month
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Knowledge Base, Live Chat, Queue Management, Surveys & Feedback, User Portal
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Knowledge Base, Queue Management, Surveys & Feedback, User Portal
  • Pricing: US $79.00/month
    Free Trial:
    Features: Batch Communications, Chat / Messaging, Email Distribution, Multi-Channel Communication, On-Demand Communications, Personalization
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Archiving, Call Sharing, Instant Retrieval, On-Demand Recording
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Blended Call Center, Call Logging, Call Recording, Escalation Management, Inbound Call Center, Interactive Voice Response, Manual Dialer, Outbound Call Center, Queue Management, Real-time Chat, Reporting/Analytics Reporting
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Analytics Reporting, Churn Management, Communication Management, Feedback Collection, Live Chat
  • Pricing: US $15.00/month
    Free Trial:
    Features: Knowledge Base, Live Chat, Surveys & Feedback, User Portal
  • Pricing: US $39.00/month
    Free Trial:
    Features: Analytics Reporting, Communication Management, Feedback Collection, Live Chat, Video Content
  • Pricing: US $99.00/one-off
    Free Trial:
    Features: Alerts / Escalation, Appointment Management, Knowledge Base, Live Chat, Queue Management, User Portal
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: US $50.00/month
    Free Trial:
    Features: Knowledge Base, Live Chat, Queue Management, Surveys & Feedback, User Portal, Virtual Assistant
  • Pricing: US $8.00/month
    Free Trial:
    Features: Alerts / Escalation, Email Management, Knowledge Base, Performance Metrics, Queue Management, Social Media Integration, Surveys & Feedback, User Portal, Virtual Assistant, Workflow Management
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Alerts / Escalation, Live Chat, Surveys & Feedback
  • Pricing: US $50.00
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Alerts / Escalation
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Analytics Reporting, Churn Management, Content Syndication, Feedback Collection, Live Chat
  • Pricing: US $65.00/month
    Free Trial:
    Features: Appointment Management, Knowledge Base, Live Chat, Queue Management, Surveys & Feedback
  • Pricing: US $19.99
    Free Trial:
    Features: Knowledge Base, Queue Management
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Approval Workflow, Compliance Management, Training Management
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Not submitted by vendor
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Blended Call Center, Call Logging, Call Recording, Call Scripting, Campaign Management, Escalation Management, Inbound Call Center, Interactive Voice Response, Manual Dialer, Outbound Call Center, Predictive Dialer , Progressive Dialer, Queue Management, Real-time Chat
  • Pricing: US $79.00/month
    Free Trial:
    Features: Alerts / Escalation, Live Chat, Performance Metrics, Queue Management, Social Media Integration, User Portal, Workflow Management
  • Pricing: US $20.00/month
    Free Trial:
    Features: Chatbot, For Healthcare, For Sales, Process/Workflow Automation, Virtual Personal Assistant (VPA)
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Call Center Management, Email Management, Knowledge Base, Virtual Assistant, Workflow Management
  • Pricing: US $5.00/month
    Free Trial:
    Features: Blended Call Center, Call Logging, Call Recording, Call Scripting, Campaign Management, Escalation Management, Inbound Call Center, Interactive Voice Response, Manual Dialer, Outbound Call Center, Predictive Dialer , Progressive Dialer, Queue Management, Real-time Chat
  • Pricing: US $1.00/month
    Free Trial:
    Features: Blended Call Center, Call Logging, Call Recording, Call Scripting, Escalation Management, Inbound Call Center, Interactive Voice Response, Manual Dialer, Progressive Dialer, Queue Management, Real-time Chat
  • Pricing: US $5.00/month
    Free Trial:
    Features: Call Logging, Call Recording, Call Scripting, Escalation Management, Inbound Call Center, Interactive Voice Response, Outbound Call Center, Queue Management, Real-time Chat
  • Pricing: US $5.00/month
    Free Trial:
    Features: Batch Communications, Content Management, Email Distribution, Interactive Content, Multi-Channel Communication, On-Demand Communications, Personalization, Print Management, Template Management, Video Content
  • Pricing: US $5.00/month
    Free Trial:
    Features: Blended Call Center, Call Logging, Call Recording, Call Scripting, Campaign Management, Escalation Management, Inbound Call Center, Interactive Voice Response, Manual Dialer, Outbound Call Center, Predictive Dialer , Progressive Dialer, Queue Management, Real-time Chat, Reporting/Analytics Reporting
  • Pricing: US $5.00/month
    Free Trial:
    Features: Call Logging, Call Scripting, Escalation Management, Inbound Call Center, Interactive Voice Response, Outbound Call Center, Queue Management, Real-time Chat
  • Pricing: US $5.00/month
    Free Trial:
    Features: Blended Call Center, Call Logging, Call Recording, Call Scripting, Campaign Management, Escalation Management, Inbound Call Center, Interactive Voice Response, Manual Dialer, Outbound Call Center, Predictive Dialer , Progressive Dialer, Queue Management, Real-time Chat, Reporting/Analytics Reporting
  • Pricing: US $20.00/month
    Free Trial:
    Features: Knowledge Base
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Knowledge Base, User Portal
  • Pricing: US $79.00/month
    Free Trial:
    Features: Process Mapping
  • Pricing: US $12.00/month
    Free Trial:
    Features: Call Logging, Call Recording, Call Scripting, Escalation Management, Inbound Call Center, Interactive Voice Response, Outbound Call Center, Queue Management, Real-time Chat, Reporting/Analytics Reporting
  • Pricing: US $12.00/month
    Free Trial:
    Features: 360 Degree Feedback, Analytics Reporting, Complaint Monitoring, Feedback Collection
  • Pricing: Contact vendor directly for pricing
    Free Trial:
    Features: Not submitted by vendor

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Features

Expert guide to Customer Service Software

Customer service software has the features and tools to streamline and simplify your operations.

Used by more and more businesses every day, it has become vital to many companies due to its ability to completely revolutionise workflow and bring a variety of efficiencies in a range of areas.

Continue reading the EXPERTcomparison.com guide to customer service software

Automating workflows, strategies and admin tasks can greatly improve productivity and efficiency – throughout your business.

With customer service software, you’ll be able to spend more time on the most important tasks in your schedule. That means more goals are achieved and more growth for your business.

If you’re wondering exactly what customer service software can do, how it can help and if it would be a good fit for your business, read on to find out more.

Best Customer Service Software

Is customer service software right for your business? 

There aren’t many – if any – modern businesses that wouldn’t benefit from streamlining their workload and automating many of the day-to-day tasks.

And with technological advances, the days are long gone where customer service software was a niche product used only by a select few.

Now that customer service software is more accessible, more affordable, and more capable, an increasing number of savvy companies are turning to it in a bid to maximise the potential of their operations.

With such high demand comes a lot of choice. There are a wide range of different providers of customer service software, all with products that offer unique benefits to suit an array of business types. Chances are, the perfect product for your company is listed above.

What difference can customer service software make?

Employing customer service software can result in a range of positive outcomes for your business, including:

Cost-savings

More productivity and less time spent on admin means you'll soon recuperate the costs of customer service software – and then some.

Quick deployment

Getting started with customer service software doesn’t take long. And there’s lots of help and support available if you need it.

Less paperwork

Manually logging and archiving can create various problems, including poor organisation and loss of details. Using customer service software means all your key information will be stored and accessible in one place.

Zero infrastructure

One of the key benefits of customer service software is, apart from paying for the product itself, no additional costs or supporting infrastructure is required.

Best features of Customer Service Software

Common features of customer service software

With a diverse software market comes an even more diverse array of product features.

The capabilities and functionality of some customer service software can be rather impressive. There’s a wide range of options to choose from that offer mostly just the relatively standard category name tools, but others deliver more advanced functionality and cutting-edge features.

The bells and whistles may look attractive on the most awesome products, but when considering customer service software for your business, it is most important that you choose a product with the features that are most relevant to your individual requirements. 

Regardless of the specification of the product you’re considering, you should find that – like all competing products – it covers all the basics expected of quality customer service software. So, what features can you expect from your customer service software?

  • Queue Management
  • User Portal
  • Knowledge Base
  • Alerts / Escalation
  • Live Chat
  • Surveys & Feedback
  • Appointment Management
  • Call Recording
Customer Service Software prices

How much does customer service software cost?

The modern world of business is complex and fast-paced. Incredible advances in technology, increasing demand from customers, more pressure on businesses to achieve more – it all adds up to you having less and less time to concentrate on your key tasks. This is why an increasing number of businesses are turning to automation products such as customer service software for some much-needed support and to keep ahead of the competition.

With more and more businesses discovering the benefits of customer service software, the market is growing exponentially – we’re seeing more quality providers enter the frame at an alarming rate. Ultimately, this not only gives you more great options to choose from, but it drives down cost.

customer service software usually comes in a variety of packages from basic to premium. Many providers offer a free trial and it’s a good idea to take advantage of this to see how you manage with the software. Some software is actually free. It is usually basic in its capabilities but if it’s not sufficient for your operation in the long-term, it may be at least be suitable for getting to grips with the world of customer service software.

Exploring the cost of customer service software is simple with EXPERTcomparison.com. All the options listed above feature up-to-date pricing, and you can also see which options offer free trials.

Customer Service Software comparsion

Choosing the best customer service software

With so many great customer service software options to choose from, it can be quite overwhelming trying to determine which product is best for your needs.

That’s where EXPERTcomparison.com comes in. We list all the best, most popular options on the market.

But a couple of tips before you get going:

First, make sure you’ve thought about your budget, but also your business model and any particular requirements. For instance, choosing customer service software that suits your current company size is good for making the most of the product, but weigh that up against your predicted growth.

Once you’re quite clear on the sort of deal you’re looking for, take a look through the products listed above. As well as comparing prices, features and other key details, you can rely on the user reviews of customer service software. They’ve all been checked and authorised by the EXPERTcomparison.com quality control team, and they can give you excellent insight into any of the products you may be considering.